Course Content
Why Should You Attend
This course introduces participants to Cashiers’ Duties in a Banking environment and the key aspects of good cashiering. The role of the cashier in a banking environment is very important. Cashiers are among the front office service providers in a Bank and therefore are the first contact point customers encounter in a Bank. The way Cashiers perform their roles significantly influences the impression customers develop about your Bank
Course Outcomes
At the end of the seminar, participants will be able to:
- To enhance participants’ skills and knowledge in handling cash and customers
- Demonstrate insight into the nature of the relationship between banks and their customers.
- Understand the role of a cashier and the responsibilities of a receiving and paying cashier
- Describe the various types of bank accounts
- Explain frauds and forgeries
- Understand stress management
- Discuss personal etiquette and grooming
- Understand balancing the day’s work and tracing differences
- Appreciate the importance of effective communication and effective customer care
- Discuss anti-money laundering practices
- Explain bank security measures and procedures
- Describe back-office operations, records, and documentation
Target Audience
This is an introductory course best suited to candidates who are new to the banking industry, and it is a must-attend for all the following:
- Bank Tellers
- Bank Clerks
- Junior Management Officers
- Client Relationship Officers
- Customer Service Officers
- Sales and Marketing Staff
- Support Staff, especially in the Retail Banking Division
Venue & Dates
Venue: Johannesburg
Date: 10 – 13 Feb 2026
Course Fee
R15 999.00
