COURSE NO. CC01
This course introduces participants to Cashiers’ Duties in a Banking environment and the key aspects of good cashiering. The role of the cashier in a banking environment is very important. Cashiers are among the front office service providers in a Bank and therefore are the first contact point customers encounter in a Bank. The way Cashiers perform their roles significantly influences the impression customers develop about your Bank.
At the end of the seminar, participants will be able to:
- To enhance participants’ skills and knowledge in handling cash and customers
- Demonstrate insight into the nature of the relationship between banks and their customers.
- Understand the role a cashier and responsibilities of a receiving and paying cashier
- Describe the various types of bank accounts
- Explain frauds and forgeries
- Understand stress management
- Discuss personal etiquette and grooming
- Understand balancing the day’s work and tracing differences
- Appreciate the importance of effective communication and effective customer care
- Discuss anti-money laundering practices
- Explain bank security measures and procedures
- Describe back-office operations, records and documentation
Who will benefit from this training course?
This is an introductory course best suited to candidates who are new to the banking industry, and it is a must-attend for all the following:
- Bank Tellers and Clerks
- Junior Management Officers
- Client Relationship Officers
- Customer Service Officers
- Sales and Marketing Staff
- Support Staff especially in the Retail Banking Division
Course Fee – R14 999
