Retail Banking Masterclass
Course overview:
This is an introductory course best suited for candidates who are new to the banking industry or those who want to move into a client-facing role and need a deeper understanding of banking products and services.
Course details:
An up-to-date knowledge of client needs and the related banking products and services on offer is essential for working in the banking industry. This APS Masterclass in Retail Banking Course will provide you with an understanding of the financial services industry, banking products and services and new trends in the industry. The programme is guaranteed to deepen and widen the skills and capabilities of the participants in critical aspects of banking with emphasis on marketing of financial services and products, performance management, superior customer service, and personal effectiveness with a view to improving their productivity and performance in delivering growth in deposits and hence, enabling the bank to achieve its overall business objectives
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At the end of the seminar, participants will be able to:
•Demonstrate an understanding of the nature of banking operations and how they fit into the South African financial services sector. •Demonstrate insight into the nature of the relationship between banks and their customers. •Understanding Customer Service Excellence for Retail Banks •Discuss the different types of basic banking products and services including E-Channel Products and their benefits. •Discuss Domestic Banking Regulations •Re-evaluate the latest trends and developments in the banking environment (micro and macroeconomic environment) |
This is an introductory course best suited to candidates who are new to the banking industry, and it is a must-attend for all the following: •Bank Tellers •Bank Clerks •Junior Management Officers •Client Relationship Officers •Customer Service Officers •Sales and Marketing Staff |
Two days |